Graham Auto Repair

Our Story

Graham Auto Repair was founded in 2006, born from a passionate vision to transform the automotive experience for customers. That vision belonged to Troy Vaninetti, a lifelong enthusiast who started his career in the automotive industry as a teenager in 1988. Driven by the desire to create a positive impact on the field, he and his wife, Kori, took the leap and purchased Graham Auto Repair, pouring their hearts and expertise into building a shop that put people first.

Their commitment to exceptional service quickly gained recognition, leading to the expansion of their family in 2022 with a second location in Yelm. This growth is a testament to the strong foundation they built, centered on transparency, honesty, and a genuine care for both their customers and their team. Joining the Automotive Training Institute (ATI) in 2012 further solidified their dedication to excellence. ATI's comprehensive coaching program, which involves over 1800 like-minded shop owners, helps the Graham Auto Repair team continuously learn, grow, and exceed industry standards. This dedication to improvement culminated in a momentous achievement: being awarded the National Top Shop in 2020.

Our Philosophy: Putting People First

At Graham Auto Repair, their core belief in putting people first extends beyond their immediate team and customers. It encompasses a holistic approach that prioritizes the well-being of employees, the community, and their partners within the industry. This unwavering dedication translates into every aspect of their business, from delivering honest and transparent assessments of vehicle needs to creating a comfortable and welcoming environment for all customers.

Our Commitment to Excellence

With a team of highly-skilled and experienced technicians, Graham Auto Repair is equipped to handle any automotive challenge. From routine maintenance to complex repairs, their expertise encompasses all makes and models. Each technician undergoes rigorous training and mentorship, ensuring they possess the skills and knowledge to diagnose and solve automotive issues effectively.

Their Service Team acts as a bridge between the technicians and customers, providing clear and concise communication every step of the way. They actively listen to customers' concerns, relaying vital information to the technicians and ensuring that all questions are answered thoroughly. To further enhance transparency, technicians take pictures during inspections and repairs, allowing advisors to showcase the exact condition of the vehicle and recommend the most suitable service options.

This commitment to clear communication extends to their personalized customer experience. Local customers benefit from complimentary pick-up and drop-off services, while those requiring extended service can schedule courtesy loaner cars. A comfortable waiting room equipped with Wi-Fi, TV, a kid's play area, refreshments, and charging stations provides a welcoming space for customers to relax and stay connected while their vehicles are being serviced.

Experience the Graham Auto Repair Difference

By choosing Graham Auto Repair, customers gain access to a team dedicated to providing exceptional service, honest diagnostics, and fair, transparent pricing. Their commitment to continuous improvement ensures that they remain at the forefront of the automotive repair industry, equipped to meet the evolving needs of their customers.