Welcome to D&E Auto Repair, where we treat our customers like family because to us, they are. Located in Chico, California, we are a full-service auto repair shop dedicated to providing exceptional service and quality workmanship to the Chico area.
Our Mission Statement
At D&E Auto Repair, our mission is to extend the lifetime of your vehicle, help avoid costly repairs, and ultimately leave the shop a safer and more reliable vehicle. We strive to form long-lasting relationships with our customers and continuously improve our services to meet their needs.
Our Code of Ethics
At D&E Auto Repair, we live by a code of ethics that includes:
- Excellence: Always strive for excellence in everything we do.
- Commitment: Commitment to our customers. We believe that without them, there is no us.
- Accountability: Don't be afraid to take responsibility for a problem. Admitting fault and apologizing allows us to find solutions faster.
- Quality: Provide quality work that exceeds our customers' expectations.
- Honesty: Be honest and transparent in all our dealings. Honesty builds trust and strengthens relationships.
Our Services
At D&E Auto Repair, we offer a wide range of auto repair and maintenance services to keep your vehicle running smoothly. Our ASE-Certified technicians use the latest technology and diagnostic tools to ensure that your vehicle is repaired correctly and efficiently. We offer services such as:
- Brake repairs
- Oil changes
- Suspension work
- Engine diagnostics and repair
- Tire sales and repairs
- Vehicle inspections
- And many more!
Our Warranty
We stand behind the quality of our work with a 3-year/36,000-mile warranty on qualifying repairs and services. This nationwide warranty is honored by thousands of NAPA AutoCare Centers, giving you protection even when you travel.
Visit Us
Located at 3328 Esplanade St., Chico, CA 95973, we invite you to visit us and experience the D&E Auto Repair difference. Our comfortable waiting area offers coffee and water, and our friendly staff is always happy to answer any questions you may have. Schedule your visit today!
Overview of Reviews
The reviews of D&E Auto Repair are mostly positive, with customers praising the shop's friendly staff, fast service, and reasonable prices. However, there are some negative reviews that raise concerns about the shop's honesty and integrity.
Positive Experiences
- Friendly and welcoming staff
- Fast service, with many customers getting their repairs done quickly
- Reasonable prices and financing options available
- Good communication and explanations of repairs and costs
- Some customers appreciated the shop's honesty and integrity
Negative Experiences
- Some customers felt misled or taken advantage of, particularly women
- Some repairs were not done correctly or were unnecessary
- Prices were higher than expected, with some customers feeling ripped off
- Some customers felt pushed to approve additional repairs
