Honest. Professional. Affordable. That's the Hooks Automotive way!
At Paul D Hooks Automotive, we pride ourselves on being a reputable and trustworthy auto repair shop in San Antonio, TX. Established in 1978, our team of knowledgeable and skilled technicians have dedicated themselves to providing exceptional service to our customers. Our motto is "Honest. Professional. Affordable, " and we strive to live up to these values with every repair job we take on.
Our Services
We offer a wide range of services to cater to your vehicle's needs. From routine maintenance to major repairs, our expert technicians are equipped to handle it all. Some of our services include:
- Auto Repair: Our team is knowledgeable in diagnosing and repairing a variety of issues with your vehicle, from brakes to transmissions.
- Auto AC and Heat Repair: Keeping your vehicle's cooling and heating systems running smoothly is crucial. We can diagnose and repair any issues with your AC or heat.
- Auto Diagnostic: With our state-of-the-art equipment and expert technicians, we can quickly and accurately diagnose any issues with your vehicle.
- Auto Inspection: Regular inspections are essential to maintaining your vehicle's health. Our inspections include checking the condition of your brakes, tires, and suspension.
- Brake Repair: We can repair or replace your brakes, ensuring your safety on the road.
- Cooling System Service: Our technicians can diagnose and repair any issues with your vehicle's cooling system.
- Engine Control Unit Service: Our team can repair or replace your engine control unit, ensuring your vehicle runs smoothly and efficiently.
- Ignition Repair: We can repair or replace your ignition components, ensuring your vehicle starts and runs properly.
- Oil Change: Regular oil changes are essential to maintaining your vehicle's health. Our technicians can change your oil quickly and efficiently.
- Transmission Flush: We can flush your transmission, ensuring it runs smoothly and prolonging its lifespan.
- Transmission Service: Our team can repair or replace your transmission, ensuring it runs smoothly and efficiently.
Our Philosophy
At Paul D Hooks Automotive, we believe that honesty and integrity are essential in building trust with our customers. We strive to provide exceptional service, employ highly trained technicians, and maintain a clean and welcoming environment for our customers. Our goal is to ensure your complete satisfaction with our services, every time you visit us.
Mixed Reviews and Experiences
Positive Experiences
- One reviewer had a positive experience with the mechanic, who took care of an issue with their car's front bracket and air filters without additional charge.
Negative Experiences
- Multiple reviewers had negative experiences with the mechanic, citing issues with their cars not being properly repaired, additional problems arising after repairs, and poor customer service.
- Some reviewers reported being quoted high prices for repairs, only to find that the problems were not fixed, and new issues arose.
- One reviewer reported that the mechanic broke the hood release handle and left the hood jammed, and that the windshield wipers were not fixed despite being told they would be.
- Another reviewer reported that the mechanic replaced the battery with an oversized wrong one, causing further problems, and that the windshield wipers motor was not broken, but rather a necessary wire was disconnected.
Concerns About the Mechanic's Practices
- Some reviewers questioned the mechanic's practices, citing instances of fraud, negligence, and incompetence.
- One reviewer reported that the mechanic passed their car for a state inspection despite knowing that the windshield wipers were not working and the battery was defective.
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